Effective date: 20 September 2026
TradeEsi respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how TradeEsi collects, uses, stores and discloses personal information when you visit our website, contact us, request information or use our services.
It also explains how we may handle personal information provided to us by TradeEsi clients in connection with services such as customer relationship management, lead follow-up, reputation management and business automation.
We handle personal information in accordance with the New Zealand Privacy Act 2020 and its information privacy principles.
Depending on how you interact with TradeEsi, we may collect:
your name;
business or trading name;
email address;
telephone number;
physical or service address;
information submitted through website forms, questionnaires, emails or messages;
information needed to prepare proposals, provide services or manage a client relationship;
billing, payment and transaction information;
communications, instructions, feedback and approvals;
information relating to reviews, leads, enquiries or customer communications where relevant to an agreed service;
website usage information, including IP address, browser type, device information and pages visited; and
any other information you choose to provide.
Please do not provide personal information about another person unless you are authorised to do so.
We may collect personal information:
directly from you when you contact us, complete a form, request a quote, become a client or communicate with us;
automatically when you use our website or digital services;
from a business or organisation that has authorised us to provide services;
from publicly available sources, business directories or online platforms;
from service providers and technology platforms used in delivering our services; or
from another person where collection is permitted by law.
Where TradeEsi collects personal information indirectly, we will take reasonable steps to provide any notification required by Information Privacy Principle 3A unless an applicable exception applies.
We may use personal information to:
respond to enquiries and provide requested information;
prepare quotes, proposals and service agreements;
establish and manage client relationships;
provide, administer and improve our services;
operate websites, customer relationship systems and business automations;
manage leads, communications, reviews and reporting where agreed with a client;
process invoices and payments;
maintain records and provide customer support;
protect the security and integrity of our systems;
prevent fraud, misuse or unlawful activity;
communicate service updates and relevant business information;
send marketing communications where permitted;
analyse and improve our website and business operations; and
comply with legal, regulatory and contractual obligations.
If requested information is not provided, we may be unable to respond to an enquiry, prepare a proposal or provide some or all of our services.
Some TradeEsi services require clients to provide personal information relating to their customers, prospects, employees or other individuals.
The client is responsible for ensuring that it has lawful authority to collect, use and provide that information to TradeEsi and that any required privacy notices, permissions or consents have been provided.
TradeEsi will handle client-supplied information only for the agreed service purposes, as otherwise authorised or as required by law.
We do not sell client-supplied personal information or use client-supplied customer databases for unrelated TradeEsi marketing.
TradeEsi may use email, SMS and other electronic communications when providing services to our own prospects and clients or when carrying out agreed communications on behalf of a client.
TradeEsi will take reasonable steps to ensure its own commercial electronic messages comply with applicable New Zealand requirements, including sender identification and unsubscribe requirements where applicable.
Where TradeEsi sends communications on behalf of a client, the client remains responsible for ensuring that the contact information supplied to us may lawfully be used for the agreed communications.
Our website and service providers may use cookies and similar technologies for website functionality, security, performance, analytics and measurement.
These technologies may collect technical information about your browser, device, IP address, pages viewed, referring sources and interactions with our website.
TradeEsi may use third-party analytics and measurement services to understand how visitors use our website and to improve our services and marketing.
You may be able to restrict or delete cookies through your browser settings. Doing so may affect the functionality of parts of the website.
We may disclose personal information where reasonably necessary to:
employees, contractors or authorised representatives who need it to perform their duties;
website hosting, customer relationship management, email, communications, analytics, payment, cloud-storage and other technology providers;
professional advisers, insurers or auditors;
government agencies, regulators, courts or law-enforcement bodies where required or permitted by law;
a purchaser or successor in connection with a legitimate sale, restructuring or transfer of the business; or
another party where you have authorised the disclosure.
We do not sell personal information.
Service providers may only receive information reasonably required to perform the services for which they have been engaged.
Some of our technology or service providers may store or process information outside New Zealand.
Where personal information is disclosed to an overseas person or organisation and Information Privacy Principle 12 applies, TradeEsi will take reasonable steps to ensure the disclosure complies with the Privacy Act 2020.
Where an overseas service provider holds or processes information on our behalf rather than using it for its own purposes, TradeEsi remains responsible for ensuring appropriate safeguards are in place as required by applicable law.
We take reasonable safeguards to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction.
These safeguards may include access controls, passwords, multi-factor authentication, secure cloud services, system monitoring and limiting access to people who require the information for legitimate business purposes.
Where third-party technology providers hold information on our behalf, we take reasonable steps appropriate to the circumstances when selecting and using those providers.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably required for the purpose for which it was collected, to provide services, maintain business and tax records, resolve disputes or meet legal obligations.
Different types of information may therefore be retained for different periods.
When information is no longer reasonably required, we will take reasonable steps to delete it, securely destroy it or anonymise it, subject to applicable legal, technical and record-keeping requirements.
Where permitted by law, TradeEsi may send information about our services that may be relevant to you or your business.
You may unsubscribe from electronic marketing communications using the unsubscribe facility provided in the communication or by contacting us at [email protected].
We will action valid unsubscribe requests as required by applicable law.
Unsubscribing from marketing communications does not necessarily prevent us from sending service, account, transactional or other non-marketing communications that are reasonably necessary.
You have the right to ask for access to personal information that TradeEsi holds about you and to request correction of that information, subject to the Privacy Act 2020.
We may need to verify your identity before responding.
In some circumstances, the Privacy Act permits us to withhold information or decline a request.
To request access or correction, contact our Privacy Officer using the details below.
If a privacy breach occurs, TradeEsi will assess the incident and take reasonable steps to contain it and reduce potential harm.
Where a privacy breach has caused or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals where required by the Privacy Act 2020.
Our website may contain links to third-party websites or services.
TradeEsi is not responsible for the privacy practices, security or content of independent third parties.
We recommend reviewing the privacy policies of third-party websites or services before providing personal information to them.
We may update this Privacy Policy when our services, systems, technology or legal obligations change.
The current version will be published on this page with its revised effective date.
Where a material change significantly affects how we handle personal information, we may take additional reasonable steps to communicate that change where appropriate.
For questions, requests or concerns about this Privacy Policy or how TradeEsi handles personal information, contact:
Privacy Officer
TradeEsi
Auckland, New Zealand
Email: [email protected]
Website: tradeesi.com